Shipping policy

Shipping Policy
Last updated: 5th June 2026

Aqua Health Products currently ships within Canada only. We do not ship to the United States or internationally. All shipping options, rates, and timelines described below apply to Canadian destinations only.

This policy forms part of, and should be read together with, our Terms of Service and our Return & Refund Policy. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Where We Ship

We ship to addresses in all Canadian provinces and territories. Service availability, cost, and delivery time may vary for remote, rural, and northern locations (see Section 8).

2. Order Processing

Orders are processed and ship within 1-3 business days of being received.  If an item is on back-order, you will be advised by our customer service team with an estimate of the shipping date.

Once your order is confirmed, you'll receive a confirmation email with your order details, followed by a shipping notification with tracking once the order leaves our facility.  

NOTE: Orders paid by a method that requires manual confirmation - for example, Interac e-Transfer payments - are prepared for shipment only once payment has been received.

3. Shipping Rates

We offer free shipping on all orders of $150 or more (before taxes).
Orders under $150 are charged a flat shipping rate of $20.  Additional charges or exceptions may apply to certain products (for example, oversized or heavy items) and to remote or northern destinations.

Applicable sales taxes are calculated at checkout and added to your order total including shipping cost, if applicable, as described in our Terms of Service. Your final shipping cost is shown before you confirm your order.

4. Delivery Times

Most orders ship from our warehouse in Montreal.  After your order ships, you can typically expect to receive it within 1-7 business days, depending on your location and the carrier. 

Delivery times are estimates only and are not guaranteed, as transit is handled by third-party carriers. If we become aware of an unexpected delay with your order, our customer service team will contact you.

5. Order tracking

When your order ships, we'll email you a tracking number and a link so you can follow your shipment in real time. You'll also receive an automatic email on the day your order is out for delivery, and another once it has been delivered, so you can keep an eye out for your parcel and bring it inside promptly. Please note that the "out for delivery" email isn't guaranteed to arrive exactly on the morning of delivery - it's triggered when the carrier reports that tracking event to us, and the source, accuracy, and timing of tracking events vary by carrier.

6. Carriers 

We work with several carriers and select the most suitable one based on your destination and the items ordered. These include Canada Post, Nationex, ICS Courier, GLS, FedEx, Purolator, and others. Because we use multiple carriers, we generally cannot guarantee that a specific carrier will be used for your order.

Package security and "Do Not Safe Drop"  If parcel theft is a concern at your delivery address, include a note with your order.  On request, we can ship your order by Canada Post with a "Do Not Safe Drop" instruction, so the carrier will not leave the parcel unattended at your door. If no one is home to accept it, the carrier will leave a notice card and hold the parcel for you to pick up at your local post office. Please note that this option requires shipping via Canada Post, which may affect the delivery timing available for your address.

7. Shipping Address Accuracy and Undeliverable Parcels

You are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If a package is returned to us because the address was incomplete or inaccurate, or because it went unclaimed or was refused, you will be responsible for the shipping charges in both directions. We'll contact you to arrange reshipment (and collect any applicable reshipping cost) or to process a refund for the product, less the shipping charges we incurred.

If you need to correct an address after ordering, contact us by e-mail as soon as possible. We will do our best to catch the order before it ships, but not after it has been handed to the carrier.

8. Remote and Northern Locations

Deliveries to remote, rural, and northern areas may take longer than the estimates above and may be subject to additional shipping charges or carrier limitations. Where extra charges apply, we'll let you know before completing your order. Some products may not be available for shipment to certain locations.

9. Missing, Damaged, or Lost Items

Please inspect your order as soon as it arrives. If an item is missing, damaged, or defective, or if you received the wrong item, contact us within 10 days of delivery with your order number and, where applicable, photos of the item and its packaging, and we'll work with you to resolve it quickly.

If a tracked shipment is confirmed lost in transit, we'll make it right with a replacement or refund. Reports of missing, damaged, or lost items are handled in accordance with our Return & Refund Policy.

10. Delays Outside Our Control

We are not responsible for delays caused by shipping carriers, weather, incorrect or incomplete address information provided by the customer, or other events beyond our reasonable control. We'll always do our best to help you track down and resolve any shipping issue.

11. Your Consumer Rights

This policy is offered in addition to - and does not limit, exclude, or replace - any rights or remedies you may have under applicable consumer protection laws, including the laws of the Province of Québec. Where any term of this policy conflicts with a mandatory legal right that applies to you, that legal right prevails.

12. Contact Us

Questions about shipping or delivery? We're happy to help.
Aqua Health Products Inc.
Email: info@aquahealthproducts.com
Phone: 1-877-411-AQUA (2782)

13. Changes to This Policy

We may update this Shipping Policy from time to time. The version posted on our website at the time of your purchase is the version that applies to that order.